Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you:

• Make an enquiry or booking

• Subscribe to our newsletter

• Contact us via phone, email, or our website

• Visit our premises

This information may include:

• Name, email address, and phone number

• Event details (date, guest count, type of event)

• Payment information (processed securely through third parties)

• Dietary requirements and accessibility needs

• Communications you send to us

2. How We Use Your Information

We use the information we collect to:

• Process and manage your bookings and enquiries

• Provide customer support and respond to your requests

• Send you marketing communications (with your consent)

• Improve our services and venue facilities

• Comply with legal obligations

• Prevent fraud and ensure security

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract Performance: To fulfil our contractual obligations to you

• Legitimate Interests: To operate and improve our business

• Consent: For marketing communications (you can withdraw consent at any time)

• Legal Obligations: To comply with applicable laws and regulations

4. Information Sharing

We may share your information with:

• Service providers who assist in operating our business (catering, entertainment, etc.)

• Payment processors for secure transaction handling

• Professional advisers (lawyers, accountants)

• Law enforcement when required by law

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal data for as long as necessary to:

• Fulfil the purposes for which it was collected

• Comply with legal and accounting obligations (typically 7 years)

• Resolve disputes and enforce our agreements

Marketing data is retained until you unsubscribe or request deletion.

6. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion of your data

• Object to processing

• Restrict processing

• Data portability

• Withdraw consent for marketing

To exercise these rights, contact us at privacy@salomons-estate.com

7. Cookies

Our website uses cookies to:

• Enable essential functionality

• Analyse website traffic and usage

• Personalise your experience

You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.

8. Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Encrypted data transmission (SSL/TLS)

• Secure data storage

• Access controls and authentication

• Regular security assessments

However, no method of transmission over the internet is 100% secure.

9. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children without parental consent.

10. International Transfers

Your data may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place, including:

• Standard contractual clauses

• Adequacy decisions

• Other lawful transfer mechanisms

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Please review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Salomons Estate

David Salomons Estate

Broomhill Road

Tunbridge Wells

Kent TN3 0TG

Email: privacy@salomons-estate.com

Phone: 01892 515152

Data Protection Officer: dpo@salomons-estate.com